Frequently asked questions
Quick answers about payment, delivery, customs, returns, and order tracking.
What payment methods do you accept?+
In Morocco: cash on delivery. For international orders: Amazon Pay, bank transfer via Wise or Mercury, or the secure Wise payment link sent with every order, which accepts card, Apple Pay and Google Pay. Marocraft never sees or stores your card number. We do not offer PayPal.
How long does delivery take?+
Your order is dispatched within 1 day of being placed, and delivery then takes 3 to 10 days. The same promise applies everywhere, in Morocco and internationally, and it is handled by our shipping partners. A tracking number is emailed to you as soon as the order leaves us. Shipping is free in Morocco on orders over 199 MAD, and free worldwide on orders over 1200 MAD, or the equivalent in the currency displayed.
Will I pay customs duties or import taxes?+
International orders may be subject to customs duties or import taxes set by your local authorities on arrival. These charges are the responsibility of the recipient and are not included in the order total.
What is the return policy?+
You have 7 days from the day your product arrives to request a return or an exchange, provided the item is unopened, unused and in its original packaging. If you simply changed your mind, you pay the return shipping. If the item arrives damaged or is not what you ordered, Marocraft covers all shipping costs and offers you a replacement or a full refund. Refunds go back to the original payment method after inspection; full details on /returns.
How do I track my order?+
You receive an email with your tracking number as soon as the order is dispatched, which is within 1 day of placing it. You can also enter your order number and phone on /track to see the current status.
What are the products made of, and what if my order arrives damaged?+
All our products are natural and sourced in Morocco, from Moroccan cooperatives and workshops, then selected and packed in Marrakech. If your item arrives damaged or is different from what you ordered, Marocraft covers all shipping costs and offers you a replacement or a full refund.
How can I contact you?+
Through the /contact page, by email at contact@marocraft.com, or by phone and WhatsApp on +212 665 448 540. Our support team is available Monday to Saturday, 09:00 to 19:00, in Arabic, French or English.