How can we help?

For international orders: bank transfer through a secure Wise payment link. Checkout shows the methods available for your country. Marocraft never sees or stores your card number.

Your order is packed by hand and dispatched quickly. The delivery time and shipping cost for your country, and any free-shipping threshold, are shown on every product page, on our Shipping page and at checkout, before you pay. Delivery is handled by our shipping partners, and a tracking number is emailed to you as soon as the order leaves us.

International orders may be subject to customs duties or import taxes set by your local authorities on arrival. These charges are the responsibility of the recipient and are not included in the order total.

You have 7 days from the day your product arrives to request a return or an exchange, provided the item is unopened, unused and in its original packaging. If you simply changed your mind, you pay the return shipping. If the item arrives damaged or is not what you ordered, Marocraft covers all shipping costs and offers you a replacement or a full refund. Refunds go back to the original payment method after inspection; full details on /returns.

You receive an email with your tracking number as soon as the order is dispatched, which is within 1 day of placing it. You can also enter your order number and phone on /track to see the current status.

All our products are natural and sourced in Morocco, from Moroccan cooperatives and workshops, then selected and packed in our own atelier. If your item arrives damaged or is different from what you ordered, Marocraft covers all shipping costs and offers you a replacement or a full refund.

Through the /contact page, by email at contact@marocraft.com, or by phone and WhatsApp on +212 665 448 540. Our support team is available Monday to Saturday, 09:00 to 19:00, in Arabic, French or English.