Question 1

What is Marocraft?

Accepted Answer

Marocraft is a platform selling authentic natural Moroccan cosmetics and skincare — organic argan oil, black beldi soap, ithmid kohl, and rhassoul clay. Worldwide shipping from Marrakech.

Question 2

Are the products truly natural?

Accepted Answer

Yes, 100%. We collaborate with the best certified cooperatives and laboratories in Morocco to guarantee the quality and purity of our products.

Question 3

How fast is the shipping?

Accepted Answer

Within Morocco via Tawssil in 24 to 48 hours (excluding national and religious holidays). Internationally: standard via Amana in 10 to 28 days, express via FedEx in 5 to 7 days. Live tracking from dispatch.

Question 4

Is shipping free?

Accepted Answer

Yes — free shipping within Morocco on orders over 199 MAD, and on international orders over 1200 MAD (or the equivalent in the currency shown).

Question 5

What payment methods do you accept?

Accepted Answer

In Morocco: cash on delivery. Internationally: online payments via Amazon Pay, plus bank transfer via Wise or Mercury with a Wise payment link enabling card, Apple Pay and Google Pay. We do not offer PayPal.

Question 6

Can I return a product?

Accepted Answer

Yes — you have 7 days after the product arrives to return any product, provided it is unopened and unused.

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