Privacy Policy
At Marocraft, we value and respect your privacy. This policy outlines how we collect, use, and protect your personal information.
Last Updated: May 20, 2026
1. Who We Are
This policy is published by Marocraft LLC (Registered in New Mexico, USA), business address 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, USA. For any privacy inquiry, contact contact@marocraft.com.
2. Information We Collect
We collect information you provide directly: name, email, phone number, shipping/billing address, and order history. We also collect basic technical data (IP, device, browser, pages viewed) to operate and secure the site. We do NOT collect or store payment card numbers — those are handled exclusively by our payment processor on their hosted pages.
3. How We Use Your Data
To process and ship your orders; to communicate about order status, returns, and customer support; to detect and prevent fraud; to comply with legal obligations; and, only with your explicit consent, to send marketing emails. You can withdraw consent at any time.
4. Payment & Card Data
Card payments are processed by our dedicated providers — Amazon Pay (international online payments) and Wise / Mercury (bank transfers; the secure Wise payment link we send with each order also enables card, Apple Pay and Google Pay). Card details are entered on the provider's secure hosted page and never touch Marocraft's servers. We only receive a token / transaction reference that lets us reconcile and refund the order.
5. Data Sharing
We share data only with: (a) the courier that delivers your order (name, address, phone), (b) the payment processor (transaction metadata, not card numbers), (c) hosting and email infrastructure providers under contractual confidentiality, and (d) authorities when legally required. We never sell or rent personal data.
6. Data Retention
Order, billing, and customer-service records are retained for the period required by tax and consumer-protection law (typically up to ten years). Marketing-list data is kept until you unsubscribe. Browsing/analytics data is aggregated and retained no longer than 24 months.
7. Data Security
Marocraft operates over HTTPS, stores account data in access-controlled cloud infrastructure, and applies industry-standard safeguards (encryption in transit, secrets rotation, least-privilege access). No system is perfectly secure, but we work to minimise risk and notify affected users of any qualifying breach.
8. Your Rights
You may request access to the personal data we hold about you, ask us to correct or delete it, restrict or object to certain processing, and request a portable copy. To exercise any of these rights, email contact@marocraft.com. We respond within 30 days.
9. Cookies
We use essential cookies for cart/session and optional analytics cookies you can refuse via the consent banner. See our Cookie Policy at /cookies for the full breakdown.
10. Changes to This Policy
We may update this policy as our practices evolve. The 'Last updated' date at the top of this page always reflects the current version. Material changes will be highlighted with a banner on the storefront.