Clear & Fair Returns
We strive to provide the finest natural care products. If you face any issues with your order, we are here to ensure a smooth experience.
- 01
Get in touch
Contact us within 7 days of the product arriving.
- 02
Condition
Must be unused, sealed, and in its original packaging.
- 03
Refund
Processed swiftly upon inspection of the returned items.
Eligible Items
Due to the nature of cosmetics and personal care products, we only accept returns for items that are in their original condition, unopened, unused, and with the safety seal intact.
Return Window
You have a 7-day window from the date the product arrives to request a return or exchange for eligible products.
Damaged or Incorrect Items
If you receive a damaged or incorrect product, we take full responsibility. We will cover all shipping costs and provide a prompt replacement or a full refund.
How to Return
Please reach out to our client care team with your order details and photos (if damaged). We will provide you with the return instructions and shipping label.
Refund Processing
Once the returned item is received and inspected, the refund will be issued to your original payment method within 3 to 7 business days.
Exchanges
If you wish to exchange an unopened product, we are happy to assist. Price differences will be settled, and the customer is responsible for the exchange shipping fees (change of mind).